Thursday, August 30, 2007

This Just In..

Just got an (anonymous) email that gave me the phone number of Lee Macenczak's office. He's the head of Delta customer service. I just called and left a message with his assistant. Let's hope it gets me somewhere.

I've said all along that all I want is an apology and some sort of compensation for the horrible experience they put me through. I think six years is an awfully long time to wait for a resolution to this, but I am willing to give them the benefit of the doubt. So, no horror stories from the mailbag today, let's see if Delta does the right thing.

I'll keep everybody posted.


Anonymous said...

So why don't you post that number for the rest of us??

Anonymous said...

I would agree that Delta really sucks. I booked a business class ticket from Seattle to Amsterdam - and guess what, the seat would not work. All I get is a $200 voucher. Somebody from the executive office calls (no name) and apologizes. Then says that that is all they can do.

I am taking my business elsewhere!