Just got an (anonymous) email that gave me the phone number of Lee Macenczak's office. He's the head of Delta customer service. I just called and left a message with his assistant. Let's hope it gets me somewhere.
I've said all along that all I want is an apology and some sort of compensation for the horrible experience they put me through. I think six years is an awfully long time to wait for a resolution to this, but I am willing to give them the benefit of the doubt. So, no horror stories from the mailbag today, let's see if Delta does the right thing.
I'll keep everybody posted.