Friday, August 10, 2007

What do you want?

"Rudy" writes in and says "Okay, I get it. You have a blog that tells everybody how bad Delta is, so what. Have you tried contacting them? And what would they have to do to make things right? You sound like one of those whiny people who aren't satisfied with anything."

Well Rudy, if you read the post that started this blog, you would find that my horrible experience goes way beyond being whiny. Delta lied to myself and the passengers on my flight repeatedly just so they could get us out of their hair. What they did shows a real contempt for their customers, and I feel a company should be held accountable for dismal service. as for the second part of your question yes, I have contacted them on many occaisons. I called customer service immediately after the incident and was hung up on and laughed at the two times I actually got a human being and wasn't put on hold for two hours. You ask what would they have to do to make things right? Do what any decent human being does when they screw up-apologize. Acknowledge that I am a customer and I was wronged. Maybe a couple of tickets-not vouchers-real, honest to god tickets-to compensate me for the hell I went through. But I'm not holding my breath.

2 comments:

sraleen said...

I don't know who rudy is but he is a delta employee or he has never flown delta. They are the worst. airline. ever.

trduken said...

I won't go into details but I had an experience similar to millionmiler's. Evcept I was stuck for two days in the charlotte airport. The Delta desk agents laughed at me. There is a special place in hell for those people I hope they enjoy it.