Monday, September 16, 2013
Thursday, July 28, 2011
Delta Airlines recently announced that it had decided to move some of its outsourced call center operations out of South Africa and back to the U.S. But before anyone goes looking for a gig at Delta's phone operations base in Dallas, the airline says it should be just fine with the staff it already has on hand.
The transition of promotions and sales calls back to U.S.-based operations will happen during July and August, reports the Atlanta Journal-Constitution. The airline will continue to use outsourced call centers in Jamaica, but says they plan to eventually bring all North American calls back in house.
While Delta's operation in South Africa accounted for around 200 jobs, the airline says that its existing U.S.-based call center staff will be sufficient for handling the additional calls after the transition is completed.
Which either means that the U.S. call centers currently have plenty of free time during their workday, or — more likely — that Delta customers can expect longer waits and frustrated, overworked CSRs on the other end of the line. But at least they will get to hang up on Americans this time.
So now we can expect even worse customer service from the world's worst airline
In last year's airline index, Delta was ranked fifth out of the seven major airlines on the list. But its acquisition of last year's worst airline, Northwest, didn't do its index score any favors. Delta's customer satisfaction index dropped a whopping 9.7% from last year. And since ACSI began keeping score in 1995, Delta has sunk an amazing 27.3%. In its heyday, Big D was second only to Southwest on the index.
How can a company continue to treat their paying customers with such contempt?
Wednesday, March 17, 2010
"Christina says she paid $200 for Delta to keep an eye on her son on a round trip flight, but inexplicably allowed him to walk off the flight with a man the flight attendants thought was his uncle. She spotted her son with the man, but worries about what might have happened had she not been there at the right time"
After complaining Delta offered her $300. And no apology. Heartless bastards, but what do you expect from the most evil company on the planet?
Thursday, January 14, 2010
After complaining for over six years (see my first post for the whole story) I received a call from the "Executive Customer Service" office of Delta. After discussing my situation a Mr. Greg Ingram proceed to tell me that I was lying and that the incident I described could not have possibly happened the way I described it. He told me that "There is no way you could have sent a letter to us for six years straight and us not respond" When I informed him that my letter to him contained copies of my FedEx receipts and eyewitness accounts of the incident (including contact info) he told me, and I quote that I was "A delusional, mentally unbalanced person".
Yes Mr. Ingram and Delta Air Lines-In your world I am delusional because I ask you to keep your promises and call you out on your lies. I am delusional because I ask for some gesture that would show me Delta looks at its customers with something other than sneering contempt.
I'll be updating this blog frequently, documenting the evil monster that is Delta and warning people not to give their money to this horrible corporation.
Tuesday, September 4, 2007
Thursday, August 30, 2007
I've said all along that all I want is an apology and some sort of compensation for the horrible experience they put me through. I think six years is an awfully long time to wait for a resolution to this, but I am willing to give them the benefit of the doubt. So, no horror stories from the mailbag today, let's see if Delta does the right thing.
I'll keep everybody posted.