This is amazing-I've only had this blog up for a few days and the Delta horror stories are pouring in. Here are two from the latest batch:
The first one is from Miss "O"
Spending a weekend in prison is the only thing that this experience at JFK airport compares to. Evil has a face here and her name is Eileen Faraon, Delta Supervisor at JFK. Eileen's function apparently was to make everyone's life miserable on the evening on 7/21/06. Our flight to SFO was supposed to leave at 5:30 pm. There was a storm in the New York area however and the flight was delayed until 7:30. Then it was delayed again to 8:30, then 9:45, then 10:20.... By that time we were told that the reason for this extended delay was not the weather, but the fact that Delta didn't have a crew in place for the flight. Yes I realize that crew members may have been delayed from previous flights due to weather, but according to another Delta attendant (Sophia) at Gate 21, their crew was "just not there". Keep in mind that JFK is a Delta hub, and they have flight crews on standby for occasions just like this. Did they bother to call anyone up? Of course not; they would have to pay more employees! Plus this delay now was extended to 10:30pm. After 4 hours the airline (according to their own rules) should accommodate stranded passengers in hotels for the night; according to the attendant present they were going to do just that. Then the Blair Witch arrived at Gate 21. Eileen was rude, incompetent, inconsiderate, and deliberately ignored everyone asking for an explanation or accommodations (and surprisingly they were very civil). She then turns to "the annoying masses" and in a very condescending way says "Are you guys just going to stand here, because we're not boarding yet". At that point the travelers (some of who had been stranded there since 8am) just lost it. Apparently she tried to pass this off as a weather delay so she wouldn't have to issue hotel vouchers.... screw the passengers who were about to faint, or already asleep on the floor by the gate. Her bottom line was the important thing here. When I asked her why the crew wasn't there, and why we have been subjected to a five plus hour delay without any explanation or accommodation, she huffed and puffed, and walked away. Ms. Faraon is a complete waste of space, and a testament to why the airline industry is going down the tubes. It's not like she'll lose her pension if she helped us out; her pension was history sometime ago.... Delta is just nickel and diming their passengers now. Adding insult to injury, Delta planes feature cramped seating, no food (except for a shortbread cookie for flights over 5 hours), and filthy leather seats; they're cutting back on their cleaning crews as well. Nothing like getting to your seat and finding a couple of slices of pepperoni ready for you to sit on. Please avoid Delta Airlines at all costs, and if you can help it, DO NOT fly through JFK (unless it's w/ Jet Blue... they have their own terminal at least)!
This one is from "James"
Bankrupt is a good description of Delta. Once a great airline it has been mismanaged into the ground and is now on life support. Do not expect any customer service. Expect to be charged enormous fees for changing flights. Expect unhappy employees. Expect lost baggage. Expect to be put on hold for very long periods by Customer Service and to speak with non-native English speaking people halfway around the world when you do get the privilege to talk to someone. Working while traveling around the country on a plane can be a very exhausting ordeal to begin with. Nobody needs the undo aggravation and difficulty I recently endured. From what I hear I am not alone. Avoid Delta like the plague.