"Randall" sent me this missive today:
I have been reading your blog with amusement and disgust. I , too used to be a loyal delta customer until they lost my luggage three times, left me stranded halfway to my destination without giving me any way to get there and took us off a plane that was ready to take off under the guise of "mechanical problems" only to turn around and fill the plane up with people going to a different destination and let it take off.
In every situation above customer service was either indifferent, rude, or downright contemptuous. Delta truly is the most horrible airline ever to exist, and their staff must have been recruited from a nazi concentration camp. These people will go out of their way to belittle and humiliate you. I will never ever fly Delta again. I will walk to my destination before I give these people another dime. I now fly continental and get treated like a real human being.
I'm glad you're letting everyone know how Delta really feels about their customers. Hopefully people will wake up and stop giving them their money. Keep up the good work.
Thanks for the encouraging words Randall.