tag:blogger.com,1999:blog-5402151870515224020.post8294007049962602928..comments2023-11-03T00:45:49.924-07:00Comments on Delta Airlines Sucks: More Delta Horror StoriesAaron Beasley Knoxvillehttp://www.blogger.com/profile/11129586022338124856noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-5402151870515224020.post-30768517067549361162014-02-23T14:06:48.536-08:002014-02-23T14:06:48.536-08:00See my horror story at:
http://www.yelp.com/biz/...See my horror story at: <br /><br />http://www.yelp.com/biz/delta-air-lines-atlanta-5<br /><br />I hope this story moves at least as far around the world as my bag did before it was returned--about *five weeks* late and after my valuables were removed from it. The sequence of facts is outrageous, as described in great detail in my Yelp review!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-5402151870515224020.post-10640208665607693582009-10-10T15:57:00.725-07:002009-10-10T15:57:00.725-07:00Had a confirmed flight from Hartford at 2:15 pm to...Had a confirmed flight from Hartford at 2:15 pm to Orlando booked 3 weeks in advance. Dropped off at aiport by my husband. Arrived at airport one hour ahead, checked bag curbside, was charged $20, not overweight, just a new extra charge I was not aware of. I was issued a "Seat Request" went through security quickly and to gate. At gate they are asking if anyone would voluntarily give up their seat. Flight is overbooked. By a lot. I wait at gate while they are doing this and nobody helps me. Finally they ask what I want. I ask if I can get a boarding pass. They say sit down and wait for my name to be called. I sit and wait. They board plane. They close the door. They don't speak to the passengers who are there waiting, or assist them at all. I approach ticket counter and ask what I do now. They offer a ticket for only $130 more than what I paid on their airline round trip to anywhere. No thanks. They offer a refund. Well, of course, since I didn't get my flight! Or a 7 am the next day flight, nothing I could wait there for that day at all. No thanks. Took the refund. Asked about the suitcase they checked when I didn't have a seat. Went to baggage claim to fill out form to have it returned to CT at my home address. They did ask at first for me to return to airport (2 hrs drive round trip) to get it. No thanks. Of course they sent the bag on the flight they denied me boarding. Called husband to turn around when he was almost home and come back. Stood out at arrivals in rain and wind waiting for him. <br />I couldn't get flight with another carrier next day as they had my suitcase and items in Orlando and waiting to come back to me.<br />It's the next day and no suitcase still. And i am home in CT not Orlando. So then I go online and find out they are required to give you your written rights by the DOT for oversold flights. Even on Delta's site it says they do this. They didn't! They did not help at all! And if it's over an hour delay or more for next flight (17 hours and next day in my case) there is cash compensation for the inconvenience. This is different than meals or hotel. So I call Delta to complain. Tell them the DOT requirement, yes, they know about it. I tell them next flight offered was 17 hours later so they owe me compensation. I sitll don't have my stuff either. So I wait while the person checks with supervisor. Comes back on and says no compensation. and GET THIS...take it up with the AIRPORT! I said "the airport didn't do this, your airline DID!" Now how crazy and lame of a response is that? So I told her I would document everything and put complaint in writing, not just to them, but also the DOT and FAA.<br />I have the policy right here, I had read it to her verbatim. They violated giving me my rights as required by DOT re oversold flights and my due compensation for leaving me stranded and suitcaseless and back at home. I will pursue this and tell everyone about this experience with Delta too. Needless to say, I will never fly their airline again!Janetnoreply@blogger.com