Delta Drops The Ball Again

I was flying out of Knoxville on Delta (it was my only choice) last week and Delta was up to their old tricks. First, they told me that my carry on was too large and had to be checked for planeside pickup. This despite the fact that it was well within the size guidelines and the flight was only half full. After arriving in Charlotte, my bag was nowhere to be found. The gate attendant told me that it had been sent on to portland (my final destination) and I could pick it up there. I asked for documentation and she said my sticker on my ticket was sufficient. Surprise-when I got to Portland they had no knowledge of my bag and they told me it was my responsibility to pick up the bag or file a claim in Charlotte. When I informed them that 1. A delta employee instructed me to pick up my luggage at my destination and 2.I could not file a claim because I only had 30 minutes between connections they literally laughed in my face and told me that no one at Delta would have told me that. After lawyering up, I finally managed to get Delta to accept responsibility, but the arrogance and contempt that this airline has for their customers (victims) still shines through.